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Popular mid-level account management title with metro location and generalist sales skills raises competition moderately.
Role requires logistics operations, billing and SLA experience, making cross-industry transitions harder.
No explicit years but requires domain-specific sales, negotiation, collections, and operations skills.
Drive growth and account expansion by increasing orders per day and maximizing potential in assigned key accounts.
Manage client relationships as the primary contact, conduct regular business reviews, and ensure customer satisfaction.
Handle escalations related to delivery, claims, and operations; coordinate across functions to maintain SLA adherence and service quality.
Work Experience Required: Not explicitly mentioned in the JD
Experience in account management with focus on business growth and client relationship management (implied but not explicitly quantified).
Strong operational coordination skills with finance and operations teams.
Ability to negotiate commercial agreements and manage payment collections.
Experienced in managing end-to-end key account processes including growth, escalation, and payment coordination.
Comfortable working cross-functionally with operations, finance, customer support, and leadership teams.
Skilled in monitoring KPIs, performing business reviews, and proactively resolving customer issues.
