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Strong employer brand but senior, specialized CSM role yields medium candidate competition.
Enterprise CSM role requiring telecom/service experience moderately limits cross-industry transferability.
Explicit 10–15 years, sales targets, and domain experience make shortlisting highly selective.
Drive customer revenue growth by executing account revenue plans and accelerating service delivery to meet contracted gross revenue targets.
Manage end-to-end customer lifecycle including onboarding, adoption, retention, churn mitigation, and contract renewals to achieve revenue and NPS goals.
Collaborate with sales and cross-functional teams to identify upsell/cross-sell opportunities and expand usage-based service consumption.
10-15 years of experience in a customer-facing role with accountable revenue targets, specifically in Account Management or Customer Success Management.
Relevant Technical or Business Degree or MBA.
Experience managing lifecycle customer relationships and contract management.
Work Experience Required: 10-15 years in customer relationship/account management roles.
Experienced in managing complex, multi-stakeholder customer accounts with a focus on retention and revenue expansion in technology or telecom domains.
Operates with a strategic, metrics-driven approach to revenue growth, churn mitigation, and customer lifecycle management.
Capable of coordinating cross-functional teams to accelerate service delivery and increase customer adoption of usage-based services.