Deputy General Manager - CSM- Sales - Continental Europe
Tata Communications Limited (company site, opens in a new tab)10–15 yrsPuneOn-siteDirect career pageEst. 35–55 LPA
Posted on 8 Sept
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Job description
Structured overview of role & requirements
About This Role
- Drive customer revenue growth by executing account revenue plans and accelerating service delivery to meet contracted gross revenue targets.
- Manage end-to-end customer lifecycle including onboarding, adoption, retention, churn mitigation, and contract renewals to achieve revenue and NPS goals.
- Collaborate with sales and cross-functional teams to identify upsell/cross-sell opportunities and expand usage-based service consumption.
Minimum Requirements
- 10-15 years of experience in a customer-facing role with accountable revenue targets, specifically in Account Management or Customer Success Management.
- Relevant Technical or Business Degree or MBA.
- Experience managing lifecycle customer relationships and contract management.
- Work Experience Required: 10-15 years in customer relationship/account management roles.
Ideal Candidate Profile
- Experienced in managing complex, multi-stakeholder customer accounts with a focus on retention and revenue expansion in technology or telecom domains.
- Operates with a strategic, metrics-driven approach to revenue growth, churn mitigation, and customer lifecycle management.
- Capable of coordinating cross-functional teams to accelerate service delivery and increase customer adoption of usage-based services.