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Strong brand, hybrid/remote role, mid-level generalist title, metro location, broad skillset.
Scrum and reporting skills transfer across industries, but ServiceNow platform experience increases specificity.
ServiceNow expertise and Scrum/reporting skills required; no explicit years but tool-specific filters likely.
Facilitate Agile delivery for the ServiceNow platform team by running Scrum/Kanban ceremonies and coaching Agile practices.
Own platform reporting, metrics, KPIs, and dashboards to measure performance and support data-driven decision-making.
Collaborate with Product Owners and stakeholders on backlog prioritization and demand management, and provide executive-level reports.
Provide backup Scrum Master support across platform streams as needed.
Experience as a Scrum Master, Agile Coach, or similar Agile delivery support role.
Experience with the ServiceNow platform and familiarity with ITIL 4, ITILv5 or ITSM concepts.
Strong knowledge of Scrum and Kanban frameworks plus experience using Jira.
Experience building leadership-level reports and dashboards using tools like Excel, Power BI, Tableau, or ServiceNow Performance Analytics.
Work Experience Required: Not explicitly mentioned in the JD.
Has hands-on experience facilitating Agile teams in technology/platform environments with ServiceNow.
Skilled in both Agile coaching and advanced platform reporting/analytics for operational insights.
Comfortable working in a global, remote/hybrid setup with fluency in English for daily cross-team collaboration.