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Known BPO brand, metro location, and mid-level generalist quality leadership role increases applicant density.
Requires BFS/FinTech/BPO QA and compliance experience, limiting cross-industry transferability.
Explicit 7–11 years plus mandatory QA/BFS/BPO leadership and compliance expertise tightens filters.
Lead and own the end-to-end quality framework across Risk Operations and User Operations.
Manage and drive multiple QA teams to achieve quality KPIs, conduct audits, and lead governance forums.
Identify and implement strategic improvement and transformation initiatives focused on quality, compliance, and customer satisfaction.
7–11 years of experience in QA, Customer Service, BFS, FinTech, or BPO leadership roles.
Proven team leadership and stakeholder management experience.
Familiarity with compliance, customer experience frameworks, and quality management best practices.
Work Experience Required: 7–11 years in relevant QA and operational leadership roles.
Experienced in managing large QA teams within BFS/FinTech or related BPO environments with a focus on quality governance.
Strong strategic mindset to design and improve quality and compliance frameworks aligned with business goals.
Proven ability to lead cross-functional stakeholder engagement and drive process improvements.