Group Manager - Transactional Quality (Fintech/ BFS / AML/KYC/Financial Crime & Compliance) - GGN - NH8 - REF105955K_2026263868
WNS Global Services (company site, opens in a new tab)7–11 yrsGurugramOn-siteDirect career pageEst. 12–22 LPA
Posted on 7 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and own the end-to-end quality framework across Risk Operations and User Operations.
- Manage and drive multiple QA teams to achieve quality KPIs, conduct audits, and lead governance forums.
- Identify and implement strategic improvement and transformation initiatives focused on quality, compliance, and customer satisfaction.
Minimum Requirements
- 7–11 years of experience in QA, Customer Service, BFS, FinTech, or BPO leadership roles.
- Proven team leadership and stakeholder management experience.
- Familiarity with compliance, customer experience frameworks, and quality management best practices.
- Work Experience Required: 7–11 years in relevant QA and operational leadership roles.
Ideal Candidate Profile
- Experienced in managing large QA teams within BFS/FinTech or related BPO environments with a focus on quality governance.
- Strong strategic mindset to design and improve quality and compliance frameworks aligned with business goals.
- Proven ability to lead cross-functional stakeholder engagement and drive process improvements.