Customer Success Manager II
UKG (company site, opens in a new tab)2–4 yrsPuneHybridDirect career pageEst. 10–18 LPA
Posted on 7 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage a defined portfolio of customers through scalable digital and programmatic engagement to drive adoption, value realization, and retention.
- Proactively monitor customer health signals and usage data to identify risks and coordinate issue resolution within a structured risk management framework.
- Identify expansion opportunities and collaborate with Sales by leveraging adoption insights and customer goals.
Minimum Requirements
- 2–4+ years in Customer Success, Consulting, or related customer-facing roles.
- Experience managing larger books of business with scaled or programmatic engagement models.
- Familiarity with HCM/WFM technology or UKG’s product portfolio and ability to interpret usage data and health metrics.
- Experience with Gainsight or Salesforce CRM tools.
Ideal Candidate Profile
- Comfortable operating in a technology-enabled, scalable customer success environment with structured digital playbooks and workflows.
- Skilled at balancing multiple customer accounts simultaneously with standardized, measurable processes.
- Strong communication skills to guide customers through digital interactions and convey complex product capabilities effectively.