Key Account Manager - IT Services Sales
Inno Valley Works5–10 yrsBengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted on 7 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and grow strategic Salesforce customer accounts, ensuring alignment of Salesforce solutions with business objectives and driving account expansion.
- Own customer renewals, commercial negotiations, and revenue forecasting while resolving escalations and maintaining customer satisfaction.
- Collaborate with Delivery Managers, Solution Architects, and Sales teams to ensure successful project execution and conduct quarterly business and account health reviews.
Minimum Requirements
- 5 to 10 years of experience in Key Account Management, Customer Success, Enterprise Sales, or Account Management within the Salesforce ecosystem.
- Experience working with Salesforce Consulting Partner, Salesforce ISV, Salesforce SI, or organizations delivering Salesforce implementation/managed services.
- Strong understanding of Salesforce products/platforms, CRM, SaaS, and enterprise software business models.
- Fluent in Kannada, Hindi, and strong English communication skills.
Ideal Candidate Profile
- Proven track record in strategic account management and revenue growth with enterprise or mid-market Salesforce customers.
- Experience coordinating across technical, delivery, consulting, and sales teams in Salesforce implementation and post-implementation support.
- Comfortable working independently and managing geographically distributed customers and remote teams.