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Medium competition: senior niche ServiceNow specialization reduces applicants, metro location increases candidate density.
Medium because ServiceNow functional skills transfer across implementations but require platform-specific knowledge.
High due to mandatory 8+ years' experience and required ServiceNow CSM expertise and platform skills.
Partner with cross-functional teams including divisional business, product owners, IT, and ServiceNow operations to gather and define user stories and solutions.
Own High Level Design (HLD) and Low Level Design (LLD) from a functional and business perspective for ServiceNow-related processes.
Identify process gaps, inefficiencies, and opportunities for automation and optimization within ServiceNow platforms and business workflows.
Bachelor’s degree in Business Administration, Information Technology, or related field.
Minimum 8 years of experience in business analysis or related roles.
Strong functional experience with ServiceNow including configuration, scripting basics, integration, Service Portals/ESC, Virtual Agent, Predictive Intelligence, Workspace, Process Automation playbooks.
Mandatory experience with ServiceNow CSM (Customer Service Management) module.
Experienced in handling full lifecycle business analysis with deep knowledge of ServiceNow data models and best practices across multiple applications.
Capable of producing detailed functional and technical specifications, process flows, and managing multiple priorities in a complex environment.
Background or familiarity with Manufacturing Commercial Operations, Accounts Payable Operations, or Field Service Management domains is a plus.