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Metro locations, known enterprise brand, and mid-level experience range increase applicant density.
Specialized IAM, API gateway and Kafka skills limit transferability across unrelated domains.
Explicit 5–10 years plus many mandatory IAM, API gateway, Kafka and scripting skills.
Own L2/L3 incident and service request management for production identity, API gateway, event framework, and portal platform issues.
Diagnose and troubleshoot complex authentication (OAuth 2.0/OIDC), RBAC, API gateway routing, Kafka event streaming, and portal/browser-related failures.
Develop and maintain runbooks, automate repetitive support tasks, and support release validations in coordination with cross-functional teams.
5-10 years of experience in production application support, identity/integration support, or platform operations.
Hands-on experience with OAuth 2.0/OpenID Connect, API gateway/API management (Gravitee preferred), Kafka or similar event streaming platforms.
Proficiency in HTTP/HTTPS, REST APIs, Linux, SQL, scripting with Bash/Python/PowerShell, and use of browser developer tools for client-side troubleshooting.
Experience with Jira or similar ITSM tools and working knowledge of incident, problem, change, and RCA processes.
Experienced technical troubleshooter comfortable handling production support in identity access management and API platform environments.
Capable of coordinating incident management across engineering, cloud, security, and user teams with clear, reproducible evidence and documentation.
Skilled in automation and process improvements to minimize recurring manual support work and enhance operational efficiency.