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Mid-senior generalist ServiceNow BA in a metro with known services employer increases applicant density.
Core BA skills transferable but ServiceNow and ITSM experience increases domain specificity.
Explicit 5–10 years and required ServiceNow and BA experience impose moderate filtering on candidates.
Lead product requirements definition and manage scope for a ServiceNow implementation program.
Coordinate across multiple engineering teams to deliver high-quality products through the software project lifecycle.
Act as scrum master managing project schedules, release milestones, and communicate risks and progress to stakeholders in a fast-paced environment.
5-10 years of overall IT experience with at least 4 years in Business Analysis or related technical fields.
Minimum 1 year experience specifically in ServiceNow implementation.
Experience managing end-to-end software development programs involving multiple engineering teams.
Bachelor's degree in a technical field or equivalent practical experience.
Experienced in Agile methodologies and skilled in scrum master responsibilities driving development sprints.
Knowledgeable in ITSM, ITOM, and HRSD modules relevant to ServiceNow implementations.
Capable of cross-functional coordination involving technical and non-technical stakeholders for program delivery.