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Tier-1 brand plus mid-level role but ServiceNow specialization reduces applicant density.
ServiceNow and ITSM module expertise ties directly to ITSM implementation roles, limiting cross-industry transferability.
Multiple explicit years requirements and mandatory ServiceNow implementation experience increase screening strictness.
Lead requirements gathering, scope definition, and governance documentation for a ServiceNow rollout program.
Manage schedules and coordinate across engineering, QA, product teams throughout the software development lifecycle, acting as scrum master.
Anticipate risks, communicate status to stakeholders, and coordinate release schedules and milestones in a fast-paced environment.
5 to 10 years of broad IT experience with at least 4 years in Business Analysis or related technical domains.
Minimum 1 year of experience supporting a ServiceNow implementation, including knowledge of ITSM, ITOM, and HRSD modules.
Experience with Agile methodologies and background as a scrum master managing development sprints.
Bachelor's degree in a technical field or equivalent practical experience.
Experienced in leading end-to-end program execution involving multiple engineering teams in Agile environments.
Comfortable bridging technical and non-technical stakeholders to translate requirements effectively and manage cross-functional collaboration.
Skilled in maintaining tight scope control and proactive risk management within fast-paced, evolving projects.