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Tier-1 brand, mid-level 5+ requirement, and metro visibility create high applicant competition.
Core network skills transfer across industries, but banking risk and enterprise 24x7 experience increase sensitivity.
Explicit 5+ years, SME network domain, certifications, and banking risk controls enforce strict shortlisting.
Lead incident, problem, and change management for network infrastructure, including P1 technical bridge coordination and major incident response.
Act as primary customer interface and escalation point for complex, mission-critical network issues, ensuring timely remediation and service delivery.
Collaborate globally to manage infrastructure lifecycle, optimize technology use, document processes, and apply AI-assisted automation for analysis and remediation tracking.
Formal training or certification in infrastructure disciplines with 5+ years of applied experience.
Experience in network operations and infrastructure support, including leading P1 technical bridges in a 24x7 global environment.
Proficiency as a Subject Matter Expert in 2–3 infrastructure technology domains with deep knowledge of network components and management systems.
Strong communication skills and knowledge of risk, controls, and compliance with company-wide standards.
Experienced in managing enterprise-scale network topologies including routing, switching, datacenter fabrics, wireless, and network security/services.
Skilled in using network troubleshooting tools (e.g., Wireshark, Cpacket) and enterprise-authorized AI tools for infrastructure workflow automation with strong validation practices.
Familiar with scripting/automation using Python or Ansible and Linux/version control practices to enhance operational efficiency.