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Tier-1 employer, metro location, mid-level generalist infra title increases candidate competition.
Enterprise 24x7 operations, risk/controls, and vendor management create high domain specificity across industries.
Mandatory 5+ years, SME in multiple technologies, certifications, and P1 incident experience enforce strict filters.
Lead incident, problem, and change management for network infrastructure, including coordinating high-severity P1 technical bridges and communications.
Serve as the primary contact for operational support, risk management, vendor/client relationships, and lifecycle management of network infrastructure.
Use deep network expertise and AI-assisted tools to troubleshoot and resolve complex, mission-critical issues across multiple infrastructure domains, while driving service evolution and compliance.
5+ years of applied experience in infrastructure disciplines with formal training or certification.
Experience in network operations and infrastructure support including leading P1 technical bridges.
Proficiency as a Subject Matter Expert in 2–3 infrastructure technology domains with deep knowledge of network components and tracking systems.
Experience working in a global 24x7 mission-critical environment involving multiple vendors and customer relationships.
Experienced operator comfortable acting autonomously under pressure managing enterprise-scale network infrastructure in a global environment.
Skilled in cross-functional coordination and risk/compliance management with strong communication skills to explain technical issues to management.
Familiar with AI-assisted infrastructure workflows and validation, leveraging scripting (Python/Ansible) and tools like protocol analyzers to automate and optimize network operations.