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Senior, niche Workday/IS support role in a metro reduces candidate density and competition.
Workday and enterprise IS support require domain-specific skills, limiting cross-industry transferability.
Explicit 10+ years, 4+ years leadership, mandatory Workday and ITIL experience increases shortlisting rigidity.
Own and continuously mature a global IS support framework covering Workday and core IS systems with end-to-end responsibility for Level 1 and Level 2 support delivery.
Build, lead, and develop distributed L1/L2 support teams across Europe, US, and Asia, managing multi-time zone coverage and team capability.
Define and govern SLAs, KPIs, incident/problem management, and drive continuous improvement and organizational change in IS support operations.
10+ years of experience in IS/IT support, service management, or operations, including at least 4 years in leadership or managerial roles.
Proven experience supporting Workday and broad enterprise IS systems at Level 1 and Level 2 support.
Strong knowledge of ITIL or equivalent service management frameworks and operational experience applying these at scale.
Location requirement: Based in or able to work hybrid in Noida, India.
Experienced leader skilled in designing and running tiered global support models (L0–L4), with hands-on expertise in L0 and L4 being a strong plus.
Able to manage distributed, multicultural teams with multi-time zone coverage and build scalable, efficient support organizations.
Strong track record in SLA-driven service delivery, vendor management, and executive communication across technical and business stakeholders.