Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Mid-level metro role with 5+ years and generalist systems title increases candidate competition.
ITSM and ITIL skills transfer across industries but platform-specific Ivanti expertise increases fit sensitivity.
Explicit 5+ years, mandatory ITIL certification and ITSM platform experience create strict shortlisting filters.
Lead implementation, administration, and ongoing management of Ivanti ITSM applications to support ITIL-aligned processes (Incident, Problem, Change, Service Request, Knowledge Management).
Collaborate with IT and business stakeholders to translate requirements into functional solutions, oversee ITSM project delivery, and maintain operational health and performance of ITSM platforms.
Serve as subject matter expert for Ivanti ITSM tools, train junior staff, provide user support, and act as escalation point for technical issues and vendor coordination.
Bachelor’s degree or equivalent experience in a relevant field.
At least 5 years of experience in ITSM Analyst or similar roles with ITSM platforms (Ivanti preferred, or alternatives like ServiceNow, Cherwell, BMC).
ITIL Foundation Certification required; advanced ITIL certifications preferred.
Proficiency in ITSM application configuration, Ivanti suite expertise, and knowledge of ITIL frameworks and process implementations.
Experienced in managing ITSM application lifecycles including configuration, customization, and integration with third-party tools via APIs or IPaaS.
Capable of translating complex business requirements into ITSM system features aligned with ITIL standards and internal governance.
Demonstrates leadership in mentoring junior team members, coordinating across IT and business functions, and driving continuous ITSM process improvements.