Senior Systems Administrator, IT Applications
Ryan (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 8–14 LPA
Posted on 7 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead implementation, administration, and ongoing management of Ivanti ITSM applications to support ITIL-aligned processes (Incident, Problem, Change, Service Request, Knowledge Management).
- Collaborate with IT and business stakeholders to translate requirements into functional solutions, oversee ITSM project delivery, and maintain operational health and performance of ITSM platforms.
- Serve as subject matter expert for Ivanti ITSM tools, train junior staff, provide user support, and act as escalation point for technical issues and vendor coordination.
Minimum Requirements
- Bachelor’s degree or equivalent experience in a relevant field.
- At least 5 years of experience in ITSM Analyst or similar roles with ITSM platforms (Ivanti preferred, or alternatives like ServiceNow, Cherwell, BMC).
- ITIL Foundation Certification required; advanced ITIL certifications preferred.
- Proficiency in ITSM application configuration, Ivanti suite expertise, and knowledge of ITIL frameworks and process implementations.
Ideal Candidate Profile
- Experienced in managing ITSM application lifecycles including configuration, customization, and integration with third-party tools via APIs or IPaaS.
- Capable of translating complex business requirements into ITSM system features aligned with ITIL standards and internal governance.
- Demonstrates leadership in mentoring junior team members, coordinating across IT and business functions, and driving continuous ITSM process improvements.