Customer Success Manager P1
Reo.Dev (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 8–18 LPA
Posted on 7 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and manage success for named customer accounts including onboarding, goal alignment, and acting as product consultant to drive adoption and outcomes.
- Own customer renewals and upsell opportunities; manage expansion revenue and advise customers on product packages and upgrades.
- Serve as key channel for customer feedback, liaising with internal teams to ensure customers achieve desired results.
Minimum Requirements
- 2-3 years experience in early-stage SaaS startups or 3-4 years in VC/Management Consulting or client-facing roles.
- Experience managing US-based accounts.
- MBA from Tier 1 institutes.
- Work Experience Required: 2-4 years as specified; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experience operating in fast-scaling early-stage SaaS or startup environments with direct account management ownership.
- Comfortable with hands-on, execution-focused roles without extensive reporting structures.
- Strong familiarity with US-based enterprise customers and ability to manage cross-functional internal and client relationships.