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Mid-level generalist sales role with moderate brand and niche eBL specialization.
Requires shipping domain experience, moderately limits cross-industry transferability.
Explicit 1-5 years shipping experience and sales requirement moderately restrict candidate pool.
Engage and onboard e/BL shippers and consignees by discussing and implementing ZIM e/BL solutions, including registration and basic setup support.
Maintain updated communication and information exchange (V-Cards) between all parties involved in the e/BL process.
Monitor customer performance, handle client complaints, escalate issues to relevant departments, and ensure tracking and reporting compliance.
Minimum educational qualification: Graduate.
1-5 years of shipping experience required.
Proven sales experience mandatory.
Excellent communication skills in English and local languages required.
Familiarity with shipping industry processes and electronic bill of lading (e/BL) solutions.
Experience in client engagement, onboarding and technical support within a shipping sales context.
Comfortable managing escalations, problem-solving, and cross-department coordination to ensure customer satisfaction and service continuity.