Manager - D365 Sales
John Cockerill (company site, opens in a new tab)5+ yrsMumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted on 7 Sept
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Job description
Structured overview of role & requirements
About This Role
- Support and enhance the Group CRM platform digiSales, based on Microsoft Dynamics 365 Sales, ensuring seamless daily operations and continuous improvement.
- Act as functional expert providing Level 2 support, analyze business needs, configure platform functionalities, manage backlog and prioritize enhancements.
- Coordinate testing, maintain documentation, and collaborate globally with stakeholders, IT teams, and external partners to drive adoption and governance of the CRM platform.
Minimum Requirements
- Strong experience with Microsoft Dynamics 365 Sales, Power Platform, and Dataverse.
- 5+ years in Functional Analyst, Business Analyst, CRM Consultant, or Application Support role.
- Fluent English proficiency with experience in multinational environments.
- Work Experience Required: 5+ years relevant in CRM or functional analyst roles.
Ideal Candidate Profile
- Experienced in CRM and sales processes management including Lead, Opportunity, Account, and Pipeline Management within Microsoft Dynamics 365.
- Ability to independently manage functional CRM responsibilities while collaborating with distributed international teams.
- Prior exposure to multinational settings and Microsoft certifications in Dynamics 365 considered a plus.