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Metro mid-level CRM Manager with niche D365 skillset and moderate employer brand, moderate competition.
CRM functional skills transfer across industries but D365 specialization raises domain specificity.
Explicit 5+ years requirement plus mandatory Dynamics 365 functional experience increases screening rigor.
Support and enhance the Group CRM platform digiSales, based on Microsoft Dynamics 365 Sales, ensuring seamless daily operations and continuous improvement.
Act as functional expert providing Level 2 support, analyze business needs, configure platform functionalities, manage backlog and prioritize enhancements.
Coordinate testing, maintain documentation, and collaborate globally with stakeholders, IT teams, and external partners to drive adoption and governance of the CRM platform.
Strong experience with Microsoft Dynamics 365 Sales, Power Platform, and Dataverse.
5+ years in Functional Analyst, Business Analyst, CRM Consultant, or Application Support role.
Fluent English proficiency with experience in multinational environments.
Work Experience Required: 5+ years relevant in CRM or functional analyst roles.
Experienced in CRM and sales processes management including Lead, Opportunity, Account, and Pipeline Management within Microsoft Dynamics 365.
Ability to independently manage functional CRM responsibilities while collaborating with distributed international teams.
Prior exposure to multinational settings and Microsoft certifications in Dynamics 365 considered a plus.