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Mid-level, metro-based application support BA with broad skills and common title increases candidate competition.
High because the role demands reinsurance domain knowledge and product-specific Duck Creek (DCR) expertise.
Moderate due to explicit 3+ years requirement plus domain and technical preferences like DCR, SQL, and ITIL.
Own end-to-end analysis and resolution of complex client issues for Duck Creek Reinsurance (DCR) as the functional subject matter expert.
Translate reinsurance business needs into functional specifications and coordinate cross-functional teams to ensure timely issue resolution and continuous service improvements.
Lead support for releases, configuration, testing, and post-release stabilization while mentoring less-experienced analysts and managing client communications.
Bachelor's degree in IT, Computer Science, Business, Insurance, or related analytical field or equivalent experience.
Minimum 3 years of experience in application support, business analysis, enterprise software, or insurance technology with proven success owning complex client issues.
Working knowledge of reinsurance business processes and enterprise application support, including incident, problem, change, and release management in production environments.
Location alignment: Must reside within reasonable proximity to designated office location; hybrid/in-person work as per company guidelines.
Experienced in managing complex client-facing reinsurance application support cases with strong ownership and accountability.
Proficient in functional analysis, root-cause investigation, requirements elicitation, and cross-team coordination without direct authority.
Strong communicator capable of engaging technical and non-technical stakeholders and mentoring junior team members, with a continuous improvement mindset.