Senior Business Analyst - Application Support
Duck Creek Technologies (company site, opens in a new tab)3+ yrsMumbaiOn-siteDirect career pageEst. 8–14 LPA
Posted on 7 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end analysis and resolution of complex client issues for Duck Creek Reinsurance (DCR), acting as primary functional escalation point.
- Translate reinsurance business needs into application solutions and coordinate cross-functional teams to support releases, change initiatives, and improve service quality.
- Mentor less-experienced analysts, manage client communications, and drive continuous improvement based on incident trends and performance metrics.
Minimum Requirements
- Bachelor's degree in IT, Computer Science, Business, Insurance, or related analytical field (or equivalent experience).
- 3+ years experience in application support, business analysis, enterprise software, or insurance technology, with proven ownership of complex client issues.
- Working knowledge of reinsurance business processes and enterprise application support practices.
- Experience in incident, problem, change, and release management in a production environment.
Ideal Candidate Profile
- Experienced in leading cross-functional investigation and resolution of production support issues with clear client communication.
- Deep understanding or ability to rapidly gain expertise in DCR functionality, reinsurance workflows, and IT service management.
- Strong functional analysis, troubleshooting, case ownership, and continuous improvement mindset in a high-impact client support context.