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Mid-level, metro-based niche product support role with some brand recognition and moderate applicant density.
Specialized reinsurance product (DCR) expertise and application-support focus limit cross-industry transferability.
Requires 3+ years, domain knowledge, SQL/ITIL and production incident ownership; filters are moderately strict.
Own end-to-end analysis and resolution of complex client issues for Duck Creek Reinsurance (DCR), acting as primary functional escalation point.
Translate reinsurance business needs into application solutions and coordinate cross-functional teams to support releases, change initiatives, and improve service quality.
Mentor less-experienced analysts, manage client communications, and drive continuous improvement based on incident trends and performance metrics.
Bachelor's degree in IT, Computer Science, Business, Insurance, or related analytical field (or equivalent experience).
3+ years experience in application support, business analysis, enterprise software, or insurance technology, with proven ownership of complex client issues.
Working knowledge of reinsurance business processes and enterprise application support practices.
Experience in incident, problem, change, and release management in a production environment.
Experienced in leading cross-functional investigation and resolution of production support issues with clear client communication.
Deep understanding or ability to rapidly gain expertise in DCR functionality, reinsurance workflows, and IT service management.
Strong functional analysis, troubleshooting, case ownership, and continuous improvement mindset in a high-impact client support context.