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Strong Tier-1 brand, metro location, mid-level generalist banking operations role, and broad skillset requirements increase candidate competition.
High domain specificity: banking operations and regulatory expertise limit transferability across industries.
Explicit 4–7 year requirement, mandatory banking domain experience, and regulatory skills enforce strict shortlisting.
Own end-to-end retail banking processes across Deposits, Lending, and Payments including discovery, design, rollout, and continuous improvement.
Collaborate with business, operations, risk, compliance, and technology to drive process efficiency, regulatory compliance, and customer satisfaction.
Lead requirements documentation (BRD/FRD), process mapping, UAT planning and execution, and drive process optimization using lean/six sigma standards.
3-5 years of retail banking process consulting experience with strong exposure to Deposits, Lending, or Payments; cross-domain experience preferred.
Bachelor of Technology degree required; Postgraduate/Professional degree preferred.
Strong knowledge of RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, and card dispute/chargeback rules.
Mandatory skills: Core Banking, Business Analysis; Preferred skills include Lean/Six Sigma Green Belt awareness and familiarity with Core Banking systems (Finacle/Flexcube).
Experienced in mapping and optimizing complex banking processes across multiple retail banking domains (deposits, lending, payments).
Skilled in stakeholder management translating business needs into functional specifications and managing cross-functional teams.
Comfortable working with regulatory compliance and audit processes in banking environments, with hands-on expertise in UAT and process improvement metrics.