Associate – HR Operations
Baxter International Inc. (company site, opens in a new tab)0.5–2 yrsGurugramOn-siteDirect career pageEst. 4.5–7 LPA
Posted on 7 Sept
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Job description
Structured overview of role & requirements
About This Role
- Serve as first point of contact delivering Tier 1 HR support via chat, email, and ticketing systems, managing high volume inquiries on HR policies, benefits, payroll, and time-off.
- Process employee HR transactions in Workday and other HRMS (new hires, job changes, terminations, transfers), ensuring data accuracy and compliance while meeting SLA targets.
- Support onboarding/offboarding, document employee interactions in ServiceNow, escalate complex cases, and assist with audits and SOP adherence.
Minimum Requirements
- Graduate degree in any discipline.
- 6 months to 2 years of experience in HR support or HR operations.
- Hands-on experience with Workday transactions and business processes is mandatory.
- Ability to work rotational shifts supporting operations across Europe and the Americas.
Ideal Candidate Profile
- Experienced in customer-facing HR support roles, comfortable handling high volumes of employee inquiries.
- Proficient in using ticketing systems like ServiceNow and HRMS platforms (Workday) with strong attention to data accuracy.
- Operationally focused individual capable of meeting SLA targets while supporting compliance and process adherence.