Manager - Process Excellence - Global Service Centre
DP World (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 12–18 LPA
Posted on 7 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end process redesign using Design Thinking and human-centred methodologies, focusing on Logistics, Supply Chain, Procurement, O2C, and Finance domains.
- Identify and implement automation opportunities using RPA, AI, and low-code tools; develop business cases and collaborate with IT and Oracle Fusion ERP teams for scalable, compliant solutions.
- Drive stakeholder management and change leadership, including transformation advisory, change management, and communication of results to senior leadership.
Minimum Requirements
- Experience with process redesign in Logistics, Supply Chain, Procurement, O2C, and Finance processes.
- Familiarity with automation technologies such as RPA, AI, and low-code platforms.
- Experience partnering with Oracle Fusion ERP functional consultants and IT teams for process alignment.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Strategic leader with expertise in process transformation and automation within complex global service centre environments.
- Experienced in using data-driven and design-thinking approaches to optimize end-to-end business processes in logistics and finance.
- Strong background in stakeholder engagement, change management, and working closely with ERP system teams for process integration.