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Known employer and Bangalore location increase applicant competition, but specialized IAM/API/Kafka skills reduce candidate pool.
IAM, API management and Kafka skills are transferable across enterprises but remain domain-specific, so medium sensitivity.
Explicit 5-10 years plus mandatory IAM, API gateway, Kafka, and scripting requirements make shortlisting highly strict.
Own L2/L3 support for production issues in identity access management, API gateway, event framework, and portal components, focusing on diagnosis and remediation.
Troubleshoot and resolve authentication, authorization, API routing, Kafka event streaming, and client-side portal issues using diagnostic tools and coordinated cross-team communication.
Maintain documentation such as runbooks, known errors, and automate repetitive support tasks while participating in incident reviews and support rotations.
5-10 years of experience in production application, identity, integration support, or platform operations.
Proficient with OAuth 2.0, OpenID Connect, RBAC, API gateways (preferably Gravitee), Kafka or similar streaming platforms.
Experienced with scripting (Bash, Python, PowerShell), Linux, SQL, HTTP/HTTPS, REST APIs diagnostics, and service-management tools (e.g. Jira).
Work Experience Required: 5-10 years; Notice Period: Not explicitly mentioned in the JD.
Experienced in business-critical environments handling complex identity and API management support challenges with measurable operational impact.
Skilled at cross-functional collaboration to escalate and resolve platform issues efficiently with clear, reproducible evidence.
Demonstrated ability to document processes clearly and automate support workflows to reduce manual incident handling.