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Tier-1 brand, generalist operations title, metro location, broad skillset demand increases competition.
Role requires payments/fraud and regulatory knowledge, making skills less transferable across industries.
No explicit years or certifications but regulatory and Visa rules knowledge expected, so moderate strictness.
Investigate, monitor, and resolve Fraud Visa Debit Card claims following Regulation E guidelines.
Use multiple online systems to research, document, and adjudicate claims applying regulatory and VISA rules.
Communicate claim results to customers while ensuring accuracy and compliance in a fast-paced environment.
Work Experience Required: Not explicitly mentioned in the JD.
Strong verbal and written communication skills mandatory.
Ability to apply regulatory and VISA rules to claim decisions.
Must have excellent data entry, analytical, and math/accounting skills.
Capable of making sound decisions independently with attention to detail in complex claim investigations.
Experienced in handling financial crime or fraud claims with understanding of regulatory frameworks.
Comfortable working under multiple shifts and in a quality-driven, compliance-focused environment.