Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Known enterprise brand, metro location, mid-level (3-5 yrs) generalist support role increases applicant competition.
Highly Pega-platform and production-support specific, limiting cross-industry transferability.
Requires explicit Pega experience, ITIL knowledge, on-call and production support skills, raising filter strictness.
Provide technical production support for enterprise Pega Infinity applications, ensuring high system availability and timely resolution of issues.
Execute application monitoring, incident management, code deployments, and collaborate with engineering teams to troubleshoot and implement sustainable solutions.
Contribute to support process improvements, documentation, and leverage AI tools responsibly to enhance operational efficiency.
3-5 years of experience in production support and troubleshooting, preferably with Pega Infinity applications.
Bachelor’s degree in Computer Science or related fields.
Strong knowledge of ITIL processes including Incident, Problem, Change, and Service Request Management.
Flexible to work in rotational shifts including on-call and quarter-end support; experience with databases and SQL; programming experience with Pega Infinity.
Experienced in complex production issue analysis, root cause identification, and stable delivery within high-pressure environments meeting SLAs.
Comfortable working collaboratively with business users and engineering teams, emphasizing client-focused support and communication.
Demonstrates ability to apply critical thinking to AI-assisted tools in support operations while maintaining quality and accuracy.