Cloud Ops Engineer II
Syndigo (company site, opens in a new tab)2+ yrsBengaluruOn-siteDirect career pageEst. 8–16 LPA
Posted on 7 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide 24x7 production support and troubleshooting for Syndigo’s global SaaS platform to ensure high availability and reliability.
- Manage and support cloud infrastructure primarily on AWS and Azure, including Linux servers, Kubernetes, Docker Swarm, Elasticsearch, Kafka, and related technologies.
- Drive incident management, root cause analysis, and cross-team collaboration to swiftly resolve incidents and improve operational processes.
Minimum Requirements
- Bachelor's degree in Computer Science, Engineering, IT, or related field.
- At least 2 years experience in Cloud Operations, Production Support, Site Reliability, or Infrastructure Support roles.
- Experience with AWS and/or Azure cloud platforms and Linux administration including Kubernetes, Docker Swarm, Elasticsearch, Kafka, Nginx, and MSSQL.
- Willingness to work in a 24x7 rotational shift setup based in Bangalore office (hybrid model with 2 days onsite per week).
Ideal Candidate Profile
- Experience supporting SaaS applications in large scale, multi-tenant production environments with strong monitoring and observability tool usage (Grafana, ELK, Prometheus, etc).
- Proven skills in incident management lifecycle including capacity planning, backup/disaster recovery, and compliance within cloud operations.
- Comfortable working independently and coordinating across global, cross-functional teams in a fast-paced environment with a customer-first mindset.