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Job Description
Structured overview of role & requirementsAbout This Role
Provide 24x7 production support and troubleshooting for Syndigo’s global SaaS platform to ensure high availability and reliability.
Manage and support cloud infrastructure primarily on AWS and Azure, including Linux servers, Kubernetes, Docker Swarm, Elasticsearch, Kafka, and related technologies.
Drive incident management, root cause analysis, and cross-team collaboration to swiftly resolve incidents and improve operational processes.
Minimum Requirements
Bachelor's degree in Computer Science, Engineering, IT, or related field.
At least 2 years experience in Cloud Operations, Production Support, Site Reliability, or Infrastructure Support roles.
Experience with AWS and/or Azure cloud platforms and Linux administration including Kubernetes, Docker Swarm, Elasticsearch, Kafka, Nginx, and MSSQL.
Willingness to work in a 24x7 rotational shift setup based in Bangalore office (hybrid model with 2 days onsite per week).
Ideal Candidate Profile
Experience supporting SaaS applications in large scale, multi-tenant production environments with strong monitoring and observability tool usage (Grafana, ELK, Prometheus, etc).
Proven skills in incident management lifecycle including capacity planning, backup/disaster recovery, and compliance within cloud operations.
Comfortable working independently and coordinating across global, cross-functional teams in a fast-paced environment with a customer-first mindset.