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Tier-1 bank, mid-level managerial title, metro location, and common apps-support skillset increase applicant competition.
Technical apps-support skills transferable, but banking domain expectations raise moderate industry specificity.
Explicit 5–8 years, mandatory monitoring tools, ITIL and people management make filters stringent.
Lead and supervise an applications support team operating 24x7 in rotational shifts, ensuring operational efficiency and timely issue resolution.
Manage technical issue escalation processes, prioritize resolution, and oversee major system outage communication and recovery efforts.
Own support project initiatives focused on system stability, efficiency, and effectiveness, while coordinating application releases and post-deployment checkouts.
5-8 years experience in applications support with people management responsibility.
Bachelor’s degree or equivalent experience.
Experience with real-time monitoring tools such as ITRS, Splunk, App Dynamics.
Good understanding of ITIL support processes including Incident, Problem, Change & Release Management.
Demonstrates strong leadership in managing 24x7 support teams and ensuring operational continuity in high-pressure environments.
Possesses advanced technical knowledge of monitoring and reporting tools with ability to liaise between technical teams and business stakeholders.
Exhibits proficiency in communication with confidence to influence internal and external stakeholders and drive compliance and risk management.