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Strong Tier-1 brand, metro Bangalore location, and a generalist associate support role increase candidate competition.
Entitlement management and market-data processes require industry familiarity, making background moderately important.
No explicit years or certifications; selection based on communication, analytical skills, and shift availability.
Manage customer communication and resolve entitlement-related queries within defined SLAs, including escalations.
Collaborate with Sales, Operations, and Support teams to address complex entitlement issues efficiently.
Prepare root cause analysis for entitlement loss cases and ensure adherence to service quality standards and compliance requirements.
Excellent written and verbal communication skills.
Good analytical skills with attention to detail and ability to prioritize tasks.
Willingness to work predominantly on AMERS shift schedule.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in handling customer-facing entitlement support and operational service roles with SLA adherence.
Comfortable collaborating cross-functionally with Sales, Operations, and Support teams to resolve complex issues.
Detail-oriented professional capable of preparing root cause analyses and maintaining service quality and compliance.