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Vista-backed brand, metro location, mid-level generalist role, and broad skillset increase candidate competition.
Strong reinsurance product expertise required, limiting transferability across industries.
Requires 3+ years, DCR/product experience and ITIL/SQL skills, making filters moderately strict.
Own end-to-end analysis, resolution, and functional support for complex client issues related to Duck Creek Reinsurance (DCR).
Lead cross-functional coordination for issue resolution, risk management, release readiness, and client communication.
Mentor less-experienced analysts and drive continuous improvement in service quality, product performance, and client satisfaction.
Bachelor's degree in IT, Computer Science, Business, Insurance, or related analytical field (or equivalent experience).
3+ years of experience in application support, business analysis, enterprise software, or insurance technology handling complex client issues.
Experience supporting reinsurance business processes and applying ITIL-based incident, problem, change, and release management.
Location-aligned role requiring residence within reasonable proximity to designated office location; hybrid work and in-person collaboration expected.
Experienced in Duck Creek Reinsurance (DCR) or similar reinsurance administration platforms with deep functional and configuration knowledge.
Proven track record in owning high-impact client cases end-to-end with strong root-cause analysis and cross-team collaboration skills.
Skilled in translating complex business requirements into actionable specifications and managing communication with both technical and non-technical stakeholders.