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Strong employer brand, common Business Analyst title, and metro Bangalore location increase candidate competition.
Salesforce Service Cloud specialization and services-domain focus limit cross-industry transferability somewhat.
Explicit 8+ years requirement plus mandatory Salesforce Service Cloud expertise increases shortlist rigidity.
Own evaluation, documentation, and solution design for business requirements in Customer Support and Service Cloud processes.
Lead end-to-end implementation of business process improvements and collaborative initiatives using Agile and Jira methodologies.
Optimize support workflows and Salesforce Service Cloud functionalities to drive productivity and ensure timely project delivery.
At least 8+ years of relevant experience with increasing responsibility, including leading project teams for business process improvements.
Strong knowledge and experience with Salesforce Service Cloud, ideally 1-2 years in Services domain.
Bachelor's or Master's degree in related fields.
Work Arrangement: Hybrid with minimum 3 onsite days per week in specified locations like Bangalore and Pune.
Experienced in business systems analysis with a focus on Service Cloud within customer support environments.
Skilled in agile project management, cross-functional collaboration, and driving business-technology alignment.
Capable of managing complex, scalable solutions and streamlining processes using data-driven and automation approaches.