Senior Business Analyst (Salesforce)
Nutanix (company site, opens in a new tab)8+ yrsBengaluruRemoteDirect career pageEst. 20–35 LPA
Posted on 7 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own evaluation, documentation, and solution design for business requirements in Customer Support and Service Cloud processes.
- Lead end-to-end implementation of business process improvements and collaborative initiatives using Agile and Jira methodologies.
- Optimize support workflows and Salesforce Service Cloud functionalities to drive productivity and ensure timely project delivery.
Minimum Requirements
- At least 8+ years of relevant experience with increasing responsibility, including leading project teams for business process improvements.
- Strong knowledge and experience with Salesforce Service Cloud, ideally 1-2 years in Services domain.
- Bachelor's or Master's degree in related fields.
- Work Arrangement: Hybrid with minimum 3 onsite days per week in specified locations like Bangalore and Pune.
Ideal Candidate Profile
- Experienced in business systems analysis with a focus on Service Cloud within customer support environments.
- Skilled in agile project management, cross-functional collaboration, and driving business-technology alignment.
- Capable of managing complex, scalable solutions and streamlining processes using data-driven and automation approaches.