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Strong employer brand, metro location, and mid-level generalist operations role increase applicant competition.
Specialized banking and payment operations expertise reduces cross-industry transferability.
Explicit years plus domain-specific banking/payments experience and regulatory controls make shortlisting stringent.
Manage and resolve operational exceptions and transactional discrepancies within defined SLAs.
Conduct detailed investigations of transaction failures and coordinate with internal and external stakeholders for resolution.
Identify operational risks, adhere to compliance requirements, and recommend process improvements to reduce exceptions.
Bachelor's degree in Business, Finance, Commerce, Banking, or related field.
3 to 5+ years experience in Banking Operations, Payment Operations, Investigations, Reconciliation, or Exception Processing.
Strong knowledge of operational procedures, risk management, and controls; proficiency in Microsoft Excel and operational processing systems.
Work Experience Required: 3 to 5+ years in relevant banking operations roles.
Experienced in managing complex transactional investigations and exception handling with strong analytical skills.
Capability to collaborate effectively with stakeholders across Operations, Compliance, Technology, and Business teams.
Demonstrated ability to manage multiple priorities independently in fast-paced, regulated environments.