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Tier-1 brand, metro location, and mid-level experience make hiring highly competitive.
Role needs HR domain expertise and platform-specific experience, moderately limiting cross-industry transferability.
Explicit 5–8 years requirement plus mandatory ServiceNow/knowledge management skills increases shortlisting strictness.
Manage and optimize the HR knowledge ecosystem including content strategy and governance on platforms like ServiceNow.
Own platform administration to improve knowledge discoverability, search performance, and user experience through collaboration with tech teams.
Lead cross-functional collaboration and projects to maintain current, compliant HR content aligned with business objectives and support employee self-service.
5-8 years of experience in HR, knowledge management, HR service delivery, or digital HR roles.
Proven experience with knowledge management systems and content management tools such as ServiceNow and SharePoint.
Strong understanding of HR processes, policies, and shared services environments.
Work Experience Required: 5-8 years (explicitly mentioned).
Experienced in managing HR knowledge platforms and collaborating with multiple HR stakeholders and technology teams.
Skilled in interpreting knowledge usage analytics to drive improvements and compliance reporting.
Capable of leading knowledge-related projects and initiatives that enhance HR service delivery and user experience.