Senior Software Engineer-Paltform support/Application support

Lead and deliver moderately complex technical initiatives and projects within the technology domain, including upgrades and deployments.

Own operational support including system monitoring, incident response, root cause analysis, and change request implementation to ensure optimal availability and performance.

Drive reliability engineering efforts: develop monitoring, alerting, automation solutions, conduct post-incident analysis, and influence architectural and operational improvements.

Minimum 4+ years of software engineering experience.

Experience in application production support and operational ownership is required (explicitly stated).

Proficiency with scripting, CI/CD automation tools, multiple programming languages (e.g., Python, Java, JavaScript), and hands-on experience with Cloud technologies and server operating systems.

Willingness and ability to work additional hours including weekends, holidays, and participate in on-call duty; flexibility for 16/7 support environment.

Experienced in both software development and application production support with operational ownership mindset focused on reliability and supportability.

Demonstrates strong troubleshooting and root cause analysis skills and ability to lead post-incident reviews and implement continuous process improvements.

Capable of collaborating cross-functionally with architecture, infrastructure, and development teams to influence system reliability and automation priorities.