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Mid-level QA SDET in Bangalore with common title and metro location attracts many qualified applicants.
Conversational AI, telephony, and multi-channel testing requirements increase domain specificity and reduce transferability.
Explicit 4–6 years, mandatory automation, CI/CD and conversational-channel testing create strict shortlisting filters.
Own design, maintenance, and execution of automated and manual test suites across multi-channel AI agent platform (voice, chat, WhatsApp, email) ensuring consistent conversation logic and business rules.
Test both agent-specific flows and platform layer components including configuration, workflow orchestration, integrations, and admin/dashboard interfaces.
Lead release readiness decisions, improve monitoring to catch production quality regressions, and mentor the team to elevate QA practices.
4–6 years in QA/SDET roles with ownership of manual and automated testing beyond executing fixed suites.
Hands-on experience with test automation frameworks (e.g., Selenium, Playwright, Cypress) and API testing tools (e.g., Postman, REST-assured).
Experience integrating automated tests into CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).
Experience testing conversational or multi-channel systems (voice, chat, messaging, email workflows).
Experienced in diagnosing complex failure modes across diverse communication channels and platform components with strong root cause analysis skills.
Comfortable scripting in Python or JavaScript to develop test tooling, not just consumption.
Proven ability to define and defend release readiness decisions, indicating senior judgment and strategic ownership of quality.