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Mid-level generalist role, metro locations, broad tech stack, and strong global bank brand increase competition.
Core application support skills are transferable across industries, though financial-services experience is preferred.
Explicit 6+ years requirement plus mandatory SQL, Azure, monitoring and ITIL skills make shortlisting highly strict.
Provide advanced 2nd and 3rd-line production support for business-critical applications ensuring availability, stability, and performance.
Investigate and resolve application, database, configuration, integration and environment incidents; escalate code issues to development when needed.
Drive root cause analysis, problem management, and operational improvements including automation and enhanced monitoring.
Bachelor’s Degree in Computer Applications (BCA) or equivalent.
6+ years of experience supporting applications including multiple app servers, high availability, and disaster recovery.
Strong skills with Microsoft SQL Server (T-SQL, PL-SQL), application support on Windows Server, and ITSM/ITIL frameworks.
Experience using monitoring tools such as Splunk and New Relic; work experience must involve handling production incident management and application troubleshooting.
Technical expert bridging development and operations with understanding of multi-tier app architecture and software development concepts to resolve production issues.
Experienced in working collaboratively with business and technology stakeholders for incident resolution and operational excellence.
Analytically strong with proven ability to drive root cause analysis, documentation, and continuous improvement in a financial services environment.