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Maersk brand, common Customer Success title, mid-level experience, metro location, and broad skill set increase competition.
Skills are transferable across industries but logistics and ocean-contract knowledge raises domain specificity.
Explicit 5-year minimum, domain-specific experience requirement, and night-shift onsite constraint tighten screening.
Build and maintain long-term customer relationships to support retention, loyalty, and achievement of business outcomes via Maersk solutions.
Monitor customer progress against goals and drive adoption, usage, business value, and overall relationship health.
Support contract renewals, tender handling, contract management, sales support tasks, and coordinate across teams to resolve customer challenges.
Bachelor's degree in business or related field preferred.
Minimum 5 years of experience in Sales Support or Customer Support in similar domain with account management execution experience.
Must be proficient in MS Office tools including Excel, Word, and Outlook.
Role requires working night shifts (6pm to 3am) and flexibility to work 5 days from the office.
Experienced in managing customer relationships with ability to understand and address customer pain points, driving customer NPS and minimal churn.
Commercially aware with demonstrated ability to coordinate cross-functional teams and handle contract and sales support activities end-to-end.
Operates well in high accountability roles focused on customer retention, contract compliance, and sales outstanding metrics.