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Tier-1 brand, mid-level generalist client-ops role in metro with broad skill requirements increases competition.
Role requires custody and accounting domain experience, limiting transferability outside financial services.
Explicit 2+ years custody and accounting requirement plus regulated custody environment increases filter strictness.
Ensure high-quality service delivery and contract compliance for global clients including change management and KPI reporting.
Produce accurate client service reports and monitor project progress, escalating issues and managing risks to minimize events.
Collaborate across business units and external partners to resolve client issues and maintain SLA adherence, providing support during US market hours (night shift).
Minimum 2+ years experience in Custody & Accounting with knowledge of financial instruments.
Bachelor's Degree in Finance, Accountancy, or related business field required.
Proficiency in Excel and strong English communication skills mandatory.
Work Experience Required: 2+ years in Custody & Accounting; Notice Period: Not explicitly mentioned in the JD.
Experience in client service roles within financial services, preferably custody or asset servicing.
Ability to manage multiple stakeholders and deliver timely, high-quality outputs in a deadline-driven environment.
Skilled in data analysis and reporting, comfortable working night shifts to support US market hours.