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Mid-level metro QA title is common, but ServiceNow specialization and enterprise focus moderate applicant density.
ServiceNow platform expertise and certifications are required, making background transferability limited across industries.
Multiple mandatory filters: 5+ years, 3+ ServiceNow, ATF experience, CSA and ITIL certifications.
Own end-to-end quality assurance for ServiceNow implementations across multiple modules and integrations within the enterprise.
Develop and execute comprehensive test strategies, including automated testing using ServiceNow Automated Test Framework (ATF), to ensure functional, integration, security, and performance standards are achieved.
Support DevOps and CI/CD practices by integrating testing into Agile workflows and maintaining quality metrics and defect management throughout the ServiceNow delivery lifecycle.
Minimum 5+ years experience in software quality assurance or testing enterprise applications.
At least 3+ years hands-on experience testing ServiceNow implementations and modules such as ITSM, ITOM, ITAM, CSM, etc.
Proficiency with ServiceNow Automated Test Framework (ATF) and experience with REST APIs, IntegrationHub, CI/CD pipeline integration, and Agile tools like Jira and GitHub.
ServiceNow Certified System Administrator (CSA) and ITIL Foundation v3 or v4 certifications mandatory.
Experienced in managing complex ServiceNow QA processes including multiple platform modules and integrations within enterprise environments.
Capable of embedding automated testing and quality engineering practices into CI/CD and DevOps workflows.
Strong familiarity with the ServiceNow development lifecycle, updatesets, release management, and Agile methodologies, enabling effective collaboration with cross-functional teams and stakeholders.