Associate Systems Support Engineer
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Job Description
Structured overview of role & requirementsAbout This Role
Provide Tier 2 support for Windows Server environments including administration, troubleshooting, and patching of Windows Server 2016/2019/2022.
Perform monitoring, incident management, and ensure SLA adherence by investigating alerts and resolving Tier 2 incidents or escalating to Tier 3 as needed.
Maintain operational documentation, participate in problem and change management, and collaborate with cross-functional infrastructure teams during escalations.
Minimum Requirements
2–5 years of experience in Windows Server administration/support.
Hands-on experience with Windows Server 2016/2019/2022, Active Directory, Group Policy, DNS, DHCP, TCP/IP, and server patching.
Must have excellent English communication skills (verbal and written).
Notice Period: Maximum 15 days or immediate joiners only; work mode includes on-site/hybrid with 24x7 rotational shifts.
Ideal Candidate Profile
Demonstrates strong hands-on troubleshooting skills with ability to independently resolve common Windows Server incidents.
Experienced working within structured IT operations environments following ITIL/process-based support and SLA adherence.
Able to collaborate effectively with multi-disciplinary teams (Tier 1, Tier 3, Network, Database, Security) and manages incident ownership till resolution or escalation.