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Remote role, generalist sysadmin title, mid-level experience, and broad Windows skills increase candidate competition.
Windows Server, AD, and patching skills are broadly transferable across industries, so background fit is flexible.
Explicit 2–5 years, mandatory Windows Server skills, ITSM and shift requirements make shortlisting stringent.
Provide Tier 2 support for Windows Server environments including administration, troubleshooting, and patching of Windows Server 2016/2019/2022.
Perform monitoring, incident management, and ensure SLA adherence by investigating alerts and resolving Tier 2 incidents or escalating to Tier 3 as needed.
Maintain operational documentation, participate in problem and change management, and collaborate with cross-functional infrastructure teams during escalations.
2–5 years of experience in Windows Server administration/support.
Hands-on experience with Windows Server 2016/2019/2022, Active Directory, Group Policy, DNS, DHCP, TCP/IP, and server patching.
Must have excellent English communication skills (verbal and written).
Notice Period: Maximum 15 days or immediate joiners only; work mode includes on-site/hybrid with 24x7 rotational shifts.
Demonstrates strong hands-on troubleshooting skills with ability to independently resolve common Windows Server incidents.
Experienced working within structured IT operations environments following ITIL/process-based support and SLA adherence.
Able to collaborate effectively with multi-disciplinary teams (Tier 1, Tier 3, Network, Database, Security) and manages incident ownership till resolution or escalation.