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High due to mid-level generalist Windows role, remote option, and commonly held skills increasing applicant density.
Low because Windows server, AD, patching, and monitoring skills transfer easily across industries.
Medium because of explicit 2–5 years and mandatory Windows Server/AD skills but few required certifications.
Provide Tier 2 support and administration for Windows Server environments (2016/2019/2022), including health checks, performance troubleshooting, and service management.
Perform Windows Server patching activities with validation pre- and post-patching and maintain patching records and documentation.
Monitor Windows infrastructure using enterprise tools to handle incidents and service requests within SLAs, escalating complex issues to Tier 3 teams, and participate in ITIL-based incident, problem, and change management processes.
2–5 years of hands-on experience in Windows Server administration and support (2016/2019/2022).
Good knowledge of Active Directory, Group Policy, DNS, DHCP, TCP/IP, and basic networking concepts.
Experience with server patching and maintenance, ITSM/ticketing tools such as ServiceNow, and incident troubleshooting.
Must have excellent English communication skills; work mode is on-site/hybrid with 24x7 rotational shifts; notice period maximum 15 days or immediate joiners only.
Strong practical troubleshooting skills with ability to independently handle common Windows Server incidents.
Experience working in structured IT operations with SLA-based support and familiarity with ITIL processes.
Effective collaboration skills with L1, L3, Network, Database, Security, and Application teams; ownership attitude for incidents until resolution or escalation.