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Job Description
Structured overview of role & requirementsAbout This Role
Provide Tier 2 support and administration for Windows Server environments (2016/2019/2022), including health checks, performance troubleshooting, and service management.
Perform Windows Server patching activities with validation pre- and post-patching and maintain patching records and documentation.
Monitor Windows infrastructure using enterprise tools to handle incidents and service requests within SLAs, escalating complex issues to Tier 3 teams, and participate in ITIL-based incident, problem, and change management processes.
Minimum Requirements
2–5 years of hands-on experience in Windows Server administration and support (2016/2019/2022).
Good knowledge of Active Directory, Group Policy, DNS, DHCP, TCP/IP, and basic networking concepts.
Experience with server patching and maintenance, ITSM/ticketing tools such as ServiceNow, and incident troubleshooting.
Must have excellent English communication skills; work mode is on-site/hybrid with 24x7 rotational shifts; notice period maximum 15 days or immediate joiners only.
Ideal Candidate Profile
Strong practical troubleshooting skills with ability to independently handle common Windows Server incidents.
Experience working in structured IT operations with SLA-based support and familiarity with ITIL processes.
Effective collaboration skills with L1, L3, Network, Database, Security, and Application teams; ownership attitude for incidents until resolution or escalation.