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Entry-level generalist role in Bengaluru with a known cybersecurity startup and broad skill requirements increases competition.
Role requires specific cybersecurity SOC and takedown skills, limiting cross-industry transferability.
Explicit 1–2 years experience plus domain tools familiarity makes screening moderately strict.
Provide first-line L1 technical product support resolving basic customer issues related to CloudSEK’s cybersecurity products through email, chat, and phone channels.
Monitor, identify, and manage takedown operations of phishing sites, fake domains, and impersonation attacks to protect brand integrity.
Conduct initial triage of security alerts and incidents on CloudSEK portal as part of SOC/co-managed services, escalating as required and maintaining documentation.
1-2 years of experience in cybersecurity or related field (early to mid-career level).
Bachelor’s degree in Technology, Cybersecurity, or related discipline.
Ability to work onsite from Bengaluru office in rotational shifts covering EST and PST time zones.
Experience using support ticketing tools (e.g., Freshdesk, Zendesk, Jira) and familiarity with cybersecurity/SIEM/OSINT tools.
Experience or strong interest in threat intelligence, phishing campaign detection, and brand impersonation mitigation.
Capable of working independently in a 24x7 rotational shift environment supporting global customers.
Comfortable applying basic scripting or automation and staying current on cybersecurity threats and detection techniques.