Product Specialist
CloudSEK (company site, opens in a new tab)1–2 yrsBengaluruOn-siteDirect career pageEst. 5–8 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide first-line L1 technical product support resolving basic customer issues related to CloudSEK’s cybersecurity products through email, chat, and phone channels.
- Monitor, identify, and manage takedown operations of phishing sites, fake domains, and impersonation attacks to protect brand integrity.
- Conduct initial triage of security alerts and incidents on CloudSEK portal as part of SOC/co-managed services, escalating as required and maintaining documentation.
Minimum Requirements
- 1-2 years of experience in cybersecurity or related field (early to mid-career level).
- Bachelor’s degree in Technology, Cybersecurity, or related discipline.
- Ability to work onsite from Bengaluru office in rotational shifts covering EST and PST time zones.
- Experience using support ticketing tools (e.g., Freshdesk, Zendesk, Jira) and familiarity with cybersecurity/SIEM/OSINT tools.
Ideal Candidate Profile
- Experience or strong interest in threat intelligence, phishing campaign detection, and brand impersonation mitigation.
- Capable of working independently in a 24x7 rotational shift environment supporting global customers.
- Comfortable applying basic scripting or automation and staying current on cybersecurity threats and detection techniques.