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Tier-1 employer, metro location, and broad cross-functional requirements increase competition.
Requires SaaS, customer service CX, and AI product-marketing expertise, limiting cross-industry transfer.
Explicit 7–9 years, required SaaS/CX/AI expertise, and hands-on tooling skills make filters strict.
Develop and own product positioning and value-driven messaging for Freshworks customer service solutions, targeting buyer personas and CX leaders.
Lead cross-functional coordination for product launches and manage competitive intelligence initiatives to inform sales enablement and product development.
Integrate AI technologies into marketing operations to enhance content creation, market research, and competitive intelligence processes.
7 to 9 years of experience in a similar SaaS product marketing role.
Graduate degree required; MBA preferred.
Strong understanding of AI, technology, and customer service domain including buyer behavior and customer profiles.
Excellent English communication skills (written, verbal, presentation).
Experienced in translating complex AI and technical product capabilities into clear, compelling marketing narratives.
Proven ability to lead end-to-end marketing strategies, product launches, and cross-functional collaboration in a fast-paced SaaS environment.
Demonstrates expertise in leveraging AI tools to automate and scale product marketing tasks and competitive intelligence.