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Tier-1 brand, hybrid/remote L3 role, broad generalist security skills, and Bangalore metro drive high competition.
Role requires specialized security technologies and certifications, limiting cross-industry transferability.
Mandatory vendor certifications and hands-on security L3 experience make filters strict.
Provide advanced Level 3 remote technical support for security technologies, diagnosing and resolving incidents to meet or exceed SLA requirements.
Maintain and update knowledge articles and configuration items, ensuring secure and accurate documentation and service delivery monitoring.
Collaborate with clients, vendors, and internal teams to investigate root causes, coordinate repairs, and ensure comprehensive incident resolution.
Bachelor's degree or equivalent in Information Technology, Computing, or related field.
Professional certifications in Networking Technologies (e.g., CCNP, JNCIS, ACCP, PCNSE, CCSE).
Proven experience in Security technology support including Firewall, IPS, IDS, Proxy, with technical support and troubleshooting experience.
Workplace type: Hybrid working; Work Experience Required: Seasoned experience in relevant security technologies and remote technical support.
Experienced in handling complex security technology incidents in a remote Level 3 support environment with strong problem diagnosis skills.
Familiar with vendor-specific technologies such as Cisco, Microsoft, ARC, Audio Codes, PeterConnect, and Sonus.
Methodical and detail-oriented operator capable of maintaining documentation, managing SLAs, and collaborating across multi-stakeholder environments.