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Mid-level, generalist DevOps support role, metro location, and US-shift increases candidate competition.
Core SRE and cloud operations skills are highly transferable across industries, lowering background sensitivity.
Explicit 4-8 years and mandatory AWS, database, scripting, monitoring, and ITIL requirements increase screening strictness.
Own day-to-day support and maintenance of distributed, business-critical applications, ensuring adherence to SLAs and minimal downtime.
Drive incident and problem management processes, including rapid resolution of P1/P2 incidents and root cause analysis to minimize business impact.
Support batch operations, code reviews, minor enhancements, and performance improvements, providing 24x7 on-call support including night shifts aligned with US time zones.
Bachelor’s degree in Computer Science, MIS, Information Technology, or equivalent experience.
4-8 years of experience in production support, application operations, cloud operations, or site reliability engineering roles.
Strong expertise in supporting distributed applications, troubleshooting AWS Cloud environments (EC2, S3, Lambda, SNS, SQS, RDS, CloudWatch), SQL, Windows/Linux administration, Java/.NET application support, and enterprise batch scheduling tools (TWS, Tidal, Control-M).
Experience working shifts overlapping with US business hours, including nights, weekends, and holidays.
Experienced in operational ownership of distributed applications in a 24x7 production environment with strong incident management and root cause analysis skills.
Comfortable working with cloud-native technologies on AWS and automation using scripting languages (PowerShell, Bash, Python) to reduce operational overhead.
Able to engage with business stakeholders to translate business requirements into technical solutions and proactively improve service delivery and system reliability.