Distributed Application Support
Ameriprise Financial (company site, opens in a new tab)4–8 yrsNoidaOn-siteDirect career pageEst. 12–22 LPA
Posted on 7 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own day-to-day support and maintenance of distributed, business-critical applications, ensuring adherence to SLAs and minimal downtime.
- Drive incident and problem management processes, including rapid resolution of P1/P2 incidents and root cause analysis to minimize business impact.
- Support batch operations, code reviews, minor enhancements, and performance improvements, providing 24x7 on-call support including night shifts aligned with US time zones.
Minimum Requirements
- Bachelor’s degree in Computer Science, MIS, Information Technology, or equivalent experience.
- 4-8 years of experience in production support, application operations, cloud operations, or site reliability engineering roles.
- Strong expertise in supporting distributed applications, troubleshooting AWS Cloud environments (EC2, S3, Lambda, SNS, SQS, RDS, CloudWatch), SQL, Windows/Linux administration, Java/.NET application support, and enterprise batch scheduling tools (TWS, Tidal, Control-M).
- Experience working shifts overlapping with US business hours, including nights, weekends, and holidays.
Ideal Candidate Profile
- Experienced in operational ownership of distributed applications in a 24x7 production environment with strong incident management and root cause analysis skills.
- Comfortable working with cloud-native technologies on AWS and automation using scripting languages (PowerShell, Bash, Python) to reduce operational overhead.
- Able to engage with business stakeholders to translate business requirements into technical solutions and proactively improve service delivery and system reliability.