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Popular BPO operations title with broad requirements but senior level reduces applicant density.
Role requires BPO/e-commerce operations expertise, limiting transferability across industries.
Explicit 8–12 years BPO experience, KPI ownership, and large team size make filters strict.
Manage end-to-end operations of a BPO E-commerce account with responsibility for client SLA and financial targets.
Coach, supervise, and develop a group of Team Leaders managing 150–300 FTE.
Drive performance on key operational metrics (CSAT, SLA, Productivity, Quality) and implement process improvements and cost optimization.
8–12 years in BPO operations, preferably in E-commerce domain.
Graduate degree in any discipline.
Experience managing large teams (150–300 FTE) and strong client/stakeholder management skills.
Location requirement: Vadodara, India.
Experienced in leading large frontline teams and developing team leaders in BPO context, specifically E-commerce.
Strong analytical and decision-making skills with expertise in KPIs like CSAT, Quality, Productivity, AHT, Attrition.
Proven ability to drive process excellence, continuous improvement, and manage client governance effectively.