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Mid-level metro role at a known employer, but ServiceNow specialization and certifications limit candidate pool.
ServiceNow certifications and module-specific experience strongly limit cross-industry transferability.
Mandatory 3-5 years, ServiceNow certifications, module expertise and specific tech stack create strict filters.
Design, develop, configure, and maintain Nielsen's ServiceNow platform including ITSM, SPM, HR, VR, ITAM, ITOM modules.
Collaborate with cross-functional teams to gather business requirements, translate them into technical designs, and implement ServiceNow solutions including integrations using REST API.
Manage system administration tasks including user/access management, upgrades, troubleshooting, reporting, and Agile release management.
3-5 years of certified hands-on ServiceNow application development and administration experience across multiple modules (ITSM/HR/ITOM/ITAM).
Bachelor's degree in Computer Science, Information Systems, or related field.
Certified ServiceNow System Administrator and Certified Application Developer certifications.
Strong knowledge of JavaScript, HTML, CSS, AngularJS, REST API, JSON.
Experienced in designing and implementing custom ServiceNow workflows, scripting, and integrations in enterprise environments.
Skilled at collaborating with global cross-functional teams and translating business needs into scalable ServiceNow solutions.
Comfortable managing Agile release cycles, providing mentorship, and maintaining comprehensive technical documentation.