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Tier-1 brand, remote role, mid-level experience, and metro locations increase applicant competition.
Requires deep network protocols and datacenter/vendor expertise, so industry background is highly important.
Multiple mandatory network protocols, CSP experience, vendor familiarity, and 24/7 ops expectations enforce strict screening.
Provide 24/7 remote support for cloud and on-premises network infrastructure through global shift rotations, ensuring critical alert remediation and incident triage within SLAs.
Engage with internal customers and external vendors for network issue resolution and hardware/software remediation.
Drive operational improvements via change management and participate in network upgrades and capacity augmentation projects.
Over 4 years of experience in network operations.
Bachelor’s degree in Computer Science, related technical field, or equivalent experience.
Deep knowledge of TCP/IP, BGP, OSPF, MPLS, IS-IS, VxLAN, EVPN, QoS, GRE, IPsec, DNS, and MACsec protocols.
Experience with cloud service providers such as AWS, Azure, GCP, or OCI and familiarity with Arista, Fortinet, Juniper network devices.
Experienced in large-scale, multi-vendor network troubleshooting and operations within CSP environments, capable of rapid alert response and incident management.
Hands-on with tooling and automation for provisioning and monitoring complex network environments to enhance operational workflows.
Skilled in network protocol troubleshooting with additional knowledge of Mellanox/Cumulus OS, Unix/Linux system administration, Python/Shell scripting, and monitoring tools like Netbox, Prometheus, Grafana.