Sr. Manager - Implementation (CCAAS)
Sprinklr (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 20–35 LPA
Posted on 7 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage a team of implementation consultants ensuring successful deployment of Sprinklr's platform with high client satisfaction.
- Oversee multiple concurrent CCaaS-related enterprise software implementation projects to deliver on time, within scope and quality standards.
- Develop and maintain regional implementation strategies, best practices, and risk mitigation plans collaborating cross-functionally.
Minimum Requirements
- Minimum 8+ years experience in enterprise software implementation.
- Minimum 5+ years experience with Contact Center applications (Voice, Chat, Email) such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar.
- Bachelor’s degree in Computer Science, Engineering, Business, or related field; advanced degree preferred.
- Strong understanding of voice technologies (TCP/IP, VOIP, SIP, RTP, WebRTC) and contact center infrastructure is a plus; technical background with software development lifecycle knowledge.
Ideal Candidate Profile
- Experienced leader in complex CCaaS, UCaaS, or CPaaS implementation projects with proven client-facing skills.
- Capable of managing multiple projects and teams in fast-paced, dynamic enterprise software environments.
- Comfortable collaborating across sales, product, and customer success teams to streamline implementation and client onboarding.