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Strong employer brand and Bengaluru location increase competition, but senior, niche CCaaS skills limit applicant density.
Requires specialized CCaaS and contact-center platform experience, limiting cross-industry transferability.
Explicit 8+ years and 5+ years CCaaS requirements plus technical and leadership skills enforce strict shortlisting.
Lead and manage a team of implementation consultants ensuring successful deployment of Sprinklr's platform with high client satisfaction.
Oversee multiple concurrent CCaaS-related enterprise software implementation projects to deliver on time, within scope and quality standards.
Develop and maintain regional implementation strategies, best practices, and risk mitigation plans collaborating cross-functionally.
Minimum 8+ years experience in enterprise software implementation.
Minimum 5+ years experience with Contact Center applications (Voice, Chat, Email) such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar.
Bachelor’s degree in Computer Science, Engineering, Business, or related field; advanced degree preferred.
Strong understanding of voice technologies (TCP/IP, VOIP, SIP, RTP, WebRTC) and contact center infrastructure is a plus; technical background with software development lifecycle knowledge.
Experienced leader in complex CCaaS, UCaaS, or CPaaS implementation projects with proven client-facing skills.
Capable of managing multiple projects and teams in fast-paced, dynamic enterprise software environments.
Comfortable collaborating across sales, product, and customer success teams to streamline implementation and client onboarding.