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Tier-1 brand and Bangalore metro increase competition, but niche senior VoIP/SBC skillset reduces density.
Role requires specialized enterprise telephony and compliance skills, limiting cross-industry transferability.
Multiple mandatory telecom, SBC, Teams and compliance requirements make filters stringent.
Lead delivery and operational support of the company’s multimedia and voice product portfolio globally, including projects and incident management.
Collaborate cross-functionally and across regions (India, Europe, APAC) to drive multimedia solutions projects and support voice/multimedia consumers.
Provide ITIL-based operational support (incident, problem, change management) ensuring reliable performance of telephony and multimedia services like Teams Telephony, SBC, Zoom, and others.
Bachelor's degree in IT or closely related field.
8+ years of VoIP experience with proven large-scale voice and multimedia project delivery involvement.
Technical skills in AudioCodes SBC, Microsoft Teams Telephony, Verint Financial Compliance Recording, BT IP Trade platform, and telecom fundamentals (PBX, PSTN, VoIP protocols).
Experience with cloud services (Azure or AWS) and CI/CD automation tools (Linux Shell, PowerShell, Terraform, Python, Jenkins, etc.).
Experienced in managing enterprise conferencing and meeting room solutions administration (preferably MS Teams, Zoom, Poly, or Cisco).
Demonstrates technical leadership in global cross-functional teams supporting financial services environment governed IT processes.
Skilled in integrating voice and multimedia infrastructure with strong service orientation and effective communication in a global setting.