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Tier-1 brand, metro location, common network role, and broad skills increase candidate competition.
Network engineering skills are broadly transferable across industries, though vendor-specific expertise slightly limits portability.
Required vendor certifications and specific firewall/switch expertise create moderate candidate filtering.
Ensure operational stability of clients' IT infrastructure by proactively monitoring, investigating, and resolving technical incidents and problems.
Provide second-line support handling medium complexity incidents and requests, collaborating with clients and internal teams to meet SLAs.
Contribute to project work, automate routine tasks, support change management, and lead client escalations for operational issues.
Proficiency in network technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls.
At least one technical certification in the mentioned network technologies.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in handling second-line network support with strong operational and incident management skills.
Able to work effectively in a hybrid environment with cross-cultural communication and client-centric focus.
Skilled in collaborating with automation teams and implementing process improvements based on trend analysis.